Terms of service

When using the services and products of Mays Floorplans Limited, you agree to be legally bound by the following terms:
  
1.    All prices quoted are exclusive of VAT and are subject to change at any time;
2.    Exclusive price agreements are non contractual and are subject to change after 6 months;
3.    If orders are cancelled in the day before the booking appointment you will incur no charge. Same day cancellations will incur a £30 charge;
4.    Regular customers will be invoiced on the last working day of the month and payment must be received within the agreed payment terms of the agreement. If payment is not received within this time, Mays Floorplans Limited has the right to charge Interest at 2.5% under the Late Payment of Commercial Debts (Interest) Act 1998. You will receive your invoice via email unless we are otherwise instructed by yourself;
5.    Digital photographs will be uploaded to our website during the next working day following our visit to a property. They will be sent as a JPEG file unless otherwise stated or instructed;
6.    Mays photographers will always photograph a property to the best of their ability. If a property is not ready for a photo shoot then you will be liable for an additional charge should we be required to return to the property to re-shoot;
7.    All floor plans will be emailed to you the next working day of visiting the property. Mays Floorplans Limited will archive images and floor plans for 60 days from visit;
8.    All lease plans, in draft form, will be emailed to you for approval within 72 hours of site visit; once the plan has been approved and paid the final copy will be e-mailed to you. We cannot post lease plans until they have been approved. Mays Floorplans Limited will archive lease plans for 60 days from site visit. After this time retrieval of lease plans will be charged at £10 each;
9.    Images will be available for download 10 days after the instruction was completed. If the resources are required after this time you may be liable for additional charges;
10.  Mays lease plans/licensing act plans are produced with the greatest of attention and accuracy. Mays Floorplans Limited takes no responsibility for customer lease applications should they be rejected for whatever reason;
11.  Further major revisions after two sets of amendments to lease plans may be charged for;
12.  Mays Floorplans Limited shall exclusively own all copyright and other intellectual property rights relating to all visual material and resources produced by us.

Privacy Policy

At Mays Floorplans, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@maysfloorplans.com or by writing to Unit 17, St Michaels Trading Estate, Bridport, Dorset DT6 3RR. Alternatively, you can telephone 020 3397 4594.

Who are we?

Mays Floorplans provide property marketing services to corporate and private clients in London and selected areas of the UK.  Our services include floorplans, Energy Performance Certificates, property photographs, lease plans and other bespoke property services as arranged.

How do we collect information from you?

We do not track general use of our website.

Information is collected from you when you complete our online booking form (using the Make a Booking form), when you contact us by email and/or when you phone us with an enquiry, booking or job application.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, telephone number and other details about your organisations and requirements.  The information you provide may include personal information relating to your customers (for instance vendor or tenant information) or other individuals and there is a tick box on our online order form to indicate you have the appropriate approval in place to release personal information relating to individuals other than yourself.

If you would like to be added to our customer marketing newsletter, which includes details of promotions, please click here or email us on info@maysfloorplans.com to opt in to our marketing send-outs.

How is your information used?

We may use your information to:

  • process orders that you have submitted;

  • carry out our obligations arising from any contracts entered into by you and us;

  • seek your views or comments on the services we provide;

  • notify you of changes to our services;

  • discuss services you provide on behalf of Mays Floorplans;

  • process a job application.

If you have opted in to our marketing newsletter we may use your information to send you marketing communications that may be of interest to you. These may include information about promotions, new services and other activities relevant to property marketing and property management.

All vendor and/or tenant details are deleted from our systems after 30 days of the date on which the booking is completed.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: Mays Floorplans have data sharing agreements in place with our Third party suppliers who may be processing information on our behalf to ensure the security of all personal information at all times.   We share only information that is necessary to deliver the service requested.

Your choices

You have a choice about whether or not you wish to receive information from us.  Information provided for the purposes of ordering a service from us will only be used to in relation to your order.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.  You can change your marketing preferences at any time by contacting us by email via info@maysfloorplans.com or telephone 020 3397 4594.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us via info@maysfloorplans.com or by writing to Unit 17, St Michaels Trading Estate, Bridport, Dorset DT6 3RR. Alternatively, you can telephone 020 3397 4594.

You have the right to ask for a copy of the information Mays Floorplans hold about you, please use the above contact details and allow up to 30 days for us to respond to your request, in line with GDPR regulations.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is entered directly into our secure payment portal (Payzone from Barclaycard) and our processes are in line with current credit or debit card information processing guidelines.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

Mays Floorplans do not carry out customer profiling.

Use of 'cookies'

Like many other websites, the Mays Floorplans website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

All company servers are all based within the European Union.

If you use our services or website while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in January 2020.